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Whether you are just browsing or you've been using Synergo for years, this page contains helpful answers and reminders for all present & future Synergo users.

  • What server does Synergo use?
    We use AWS (Amazon web-services), the same server that is used by well-known companies around the world including Airbnb and Netflix
  • Can the system be used for HRIS as well?
    We only provide the basic features for HRIS, such as payroll and attendance. These basic HRIS features are suitable for companies with less than 100 users.
  • Are clients supposed to integrate our data manually?
    We provide two options to integrate the data. The first is to open an FTP Server to allow access. The second is manual integration via an excel database to our database.
  • What is the activity bar on the right for?
    Just like Facebook, the activity bar gives you live updates. It also lets you know based on updated data what is happening around you and your employees.
  • What does cloud based mean?
    Cloud-based means a system can host a software platform or service from a remote location. The same system can be freely accessed and used anywhere via an Internet connection.
  • How does pricing work in Synergo?
    All subscription plans are annual and differ by company size. There are two types of pricing. The first one is based on number of users, whereas the second type has been customized for SMEs or small to medium enterprises. (“SME” refers to companies that have less than 200 users.) For SME users, we only charge based on the number of active users per month.
  • How is data integrated to the platform after the initial sign ups?
    We will provide an excel sheet, which your company will fill with its respective KPI(goals), and each person’s specific job/tasks. After this, our onboarding team will help your company onboard quickly so that you can use our platform as soon as possible.
  • What are examples of industries you have helped?
    We have come across a variety of industries, from real-estate to education. We make sure their goals and competencies are aligned so that even employees located in remote areas are able to access Synergo via their mobile phone.
  • Who owns the data in the platform?
    All the data stored in our platform belongs to you, not us.
  • For 360 feedback, what happens if you are working in one country whereas my superior works at the company HQ overseas?"
    360° feedback isn’t given at random. It can only be given from coworkers within the same division, subordinates, and coworkers with the same goals. Physical location isn’t the issue, but staying within different teams is.
  • What is the mimic feature used for?
    When you are on using the mimic feature, everything you do will be recorded. The account’s owner must first grant permission to use their account. You will receive a notification when someone is mimicking your account. Admins can give either limited access or full access when using the mimic function (depends on how the admin has configured the settings).
  • Is Synergo customizable?
    Synergo has customizable tabs, meaning that you can easily change your profile, goals, reviews and other features. However, the default template on our platform cannot be changed to a company’s needs.
  • Can we add custom columns/categories on our user list details?
    Not at this moment. We are working on adding user generated categories.
  • Can I recover data that was accidentally deleted on Synergo?
    We only allow data recovery for goals at this time. We are still developing data recovery options for other features.
  • Does Synergo provide free trials?
    Yes we do. Please contact us for more information on free trials. You can contact us via the following channels: - email: - office phone: 021 5084 7161 - or a self sign up at
  • Do you provide any virtual demos?
    Yes we do. We usually give live demos in physical meetings, but if this is an issue for companies we cannot access, one of our associates will be more than happy to provide a virtual demo via a live video call.
  • What is Synergo?
    Synergo is a performance management platform. We strive to help companies unlock the maximum potential of its employees through the measurement and development of goals and competencies.
  • How do you sign-in the platform for the first time?
    Each company gets a separate URL that’s only accessible to its members. To sign in, each user will need to input their company email and their personal password.
  • How do you change your profile picture and personal settings?
    When you open the Synergo website, click the personal tab on the left side, second from the top. Next, click on the profile picture icon and upload the desired photo you wish to change to. You can also change your password and look at the organizational chart in this tab.
  • Can users add content to the platform?
    Yup! They can add and edit their own goals. You can edit goals by clicking on the ‘goal’ button on the left. Admins can customize goals and competencies. There are two types of users. The first is an admin user, who has unlimited access and also has a setting board where they can set the goals of other users. Unlike admins, normal users do not have the setting board .
  • What kinds of reviews are available? How do you do performance appraisal in Synergo?
    We provide three kinds of reviews: Self, Manager and 360° Review. 360° Reviews are done on a 3-month basis (or another pre-set, specific time period) When giving review scores, managers, peers and subs can be assigned different weights which will affect an employee’s overall review score. Most systems can only review goals or competencies. However, in our system, Managers, peers and subs Can review both.
  • How do you do performance appraisal in Synergo?
    Our platform evaluates the performance of an employee from two sides: their Targets and their skills. An employee’s target consists of their goals, KPIs and accomplishments in day-to-day tasks; whereas their skills consists of soft skills and technical abilities. An overall understanding of these two parts will give employers a more holistic view of an employee. Our platform provides performance appraisal by having the employees and employer give reviews – i.e. a two-way review. Any feedback and opinions provided are left anonymous to avoid office politics and negative sentiments towards one another.
  • Does Synergo work offline?
    Yes, it does! Our mobile apps support online to offline syncing, which means any work you do without internet connection on a phone or tablet will show up once you resume connection. Offline syncing would provide a tremendous advantage to a company with regional and global branches. Even without connection, work can still remain up-to-date when wifi comes back on.
  • How safe is my data on Synergo?
    Synergo takes data safety very seriously. For instance, we: Encrypt all data via HTTPS (meaning Full encryption) and SSO (or Single Sign-On) use Amazon web services & Alibaba Cloud, which are guaranteed to have the highest security standards, including certifications such as ISO 27001, ISO 27017, ISO 27018, AICPA SOP2 and MTCS Tier 3(Singapore). We engage with Cloudfare, combined with Argo smart routing load balancing and in-app performance optimization, to reduce visitor latency by more than 200%. We also provide auto backup which ensures that all the data has a backup copy in case anything happens. For more information on how secure our platform is, please refer to this pdf presentation that explains data security in further detail: Cloud%20Security.pdf.
  • Can Synergo be integrated with other systems (HRIS, ERP, CRM etc.)?"
    Yes, our system can work with these systems as long as the system falls under these 4 below. Which 4??? HRIS – ERP – CRM – etc
  • Can I get email notifications directly sent to our email?
    Yes, there is an option to manually turn on and off email notifications. WHERE???
  • What is a Kanban Board?
    A Kanban Board is a visual system for managing work as it moves through a process. The goal of Kanban is to identify potential bottlenecks in your process and fix them so work can flow through it cost-effectively at an optimal speed or throughput.
  • What are ways you can use Kanban Board? How can Kanban Board be a solution for companies?
    Kanban introduces a new level of efficiency into a project because it lets you see where your project is at any given time. You can drill down further and see who is doing what, and what they need to move forward.
  • How do I attach an attachment on the Kanban Board?
    You can click on the files tab and either drag a file, or double click and add an attachment manually. Alternatively, you can also highlight a file in a dialogue box and copy it with the shortcut Ctrl+C. Next, open a card and paste the file with the shortcut Ctrl+V.
  • Do I need to create a card on the Kanban Board first before putting attachments?
    Yes, before adding attachments a card needs to be created first. Each card is specific to its description as well.
  • How do I filter my cards?
    When on any board, you can see which user is relevant to the specific job description, and you can also filter based on users or respective teams To do this, click the “filter” button on the top right. You will see three tabs appear to the left of “users”. Click the “card” button to filter by cards that are due or overdue. Click the “label” button to filter your cards based on the tags you’ve added to your cards. Click the “Custom fields” button to filter based on your custom fields. You can further filter by lower and upper limits for numerical categories (e.g. total meeting hours) and by name for specific topics (e.g. Contact person’s names). You can also sort based on the due date, alphabetical order (A to Z or vice versa) and the custom fields for each column. You can also filter cards by users. Click the “shared users” icon to choose which person you want to filter by, and the platform will show you the cards the person is responsible for.
  • What other details can I add on each specific card?
    The details can depend on what project management, goals, sub-goals or goals you need to break down.
  • How to move cards from one column to another one?
    We made sure to make this simple for all our users. To do this you can just drag one card to the next column, and vice versa. Alternatively, you can also use the dropdown menu on a card. Click the card, and then click the dropdown menu to the right of the “Mark complete” or “completed” tab. Finally, choose which column you want to move the card to.
  • Are calendars part of the Kanban board as well?
    Enter your answer here
  • Can the cards on the Kanban board be aligned directly to each user’s personal goals?
    Enter your answer here
  • Can the files be copied elsewhere from the Kanban Board?
    Yes, it can be copied to a different board. There is a button on the top left on the Kanban board. Press the “copy” button above and paste it to your desired location.
  • What types of industries are Kanban boards usually used for?
    Synergo strives to serve a variety of fields. We have helped various industries, from the education sector (Binus), automotive sector (Astra), to real estate (Ciputra). Each of our clients mainly uses Synergo for project management, where tasks can be monitored on a daily basis. They also use Synergo for specific functions to further the efficiency of work. For instance, Binus uses our system to provide more holistic feedback between colleagues.
  • What kind of attachments can be put in each card?
    Anything that is relevant to the card, depending on the specific job tasks or role. These include .doc, .pdf, .jpg, .mp4, .mov, .html, etc. (I don’t know all the file types that can be uploaded).
  • Are there analytics provided in each card, or a feature to show overall summary?"
    Enter your answer here
  • What is the roadmap feature used for?
    Enter your answer here
  • What are sub tasks used for?
    Yes, under one of the tabs in our cards we have a tab called “sub-task”. You can create a checklist and set targets, due dates and also add users. Use sub-task to break up the work of a task into smaller parts or to help divide up the work among multiple people.
  • How do we upload our courses to Synergo?
    Usually, our client gives us the materials for the course. Once we have received that, we can upload all kinds of courses online. Alternatively: We will help you upload your course onto Synergo. All you need to do is send us what materials you need us to upload.
  • Can the courses under ‘Learning’ be shared to more than one users? What about multiple users?
    Yes of course. The admin can choose to assign users their own courses.
  • What kinds of learning materials can be uploaded to Synergo?
    You can upload Videos and PDF’s onto Synergo’s learning tab.
  • Can I upload other materials that tests an employee’s skills and knowledge, like quizzes, multiple choice or open based questions?"
    Yes, you can also upload quizzes onto Synergo’s Learning tab. In-fact, we provide both types of questions for our own employees!
  • What types of video files can you upload into the courses?
    Yes, you can upload various types of videos on the platform, including MP4, MOV, and much more)
  • Can you connect the results from these learning courses to your personal KPI’s?
    Yes, Of course! We made our learning results link to the competency component of a role so that we can see a person’s performance from goals and competencies.
  • Is there a limit for the numbers of admins in Synergo?
    No, there are no limits to the number of admins.
  • What database does Synergo use?
    We use SQL, a special-purpose programming language designed to handle data in a relational database management system.
  • How does calibration work in Synergo?
    We don’t do calibration.You would need to export your data, calibrate it manually, then import it back to our system to get the final score.
  • Why doesn't Synergo do calibration?
    We believe that if someone gets a good score on the system, then that is the score that they deserve.
  • How does Synergo help clients who cannot calibrate their data?
    All data has already been gathered in one system, so there is no need to gather data from different systems used from different departments within a company; we also have 360 feed-back, that can be compared against a manager’s review.
  • Does Synergo have any HRIS features as well?
    We are still working on adding that to our platform in the long run, but as of now we are currently focused on developing payroll first.
  • What is the main purpose of having a chat feature in Synergo’s platform?
    We wanted our users to be able to finish their tasks in a single consolidated platform without having to use other applications. Since everything is in one platform, work can be done in a more concise manner, too.
  • Can you make chat groups as well?
    Yes, you can make groups(also called channels) and add members to each group, too.
  • What other features are included in this new chat feature?
    You can add attachments, emojis, and gifs. The chat also allows you to pin messages and turn on and off notifications on specific chats & groups.
  • How do you know which specific users are online or offline?
    Yes, of course. Online users have a green dot next to their name, whereas offline users have a red one.
  • What is the size limit for uploading attachments (in MB) on Synergo?
    Enter your answer here
  • What makes the built-in chat different from the other chat apps?
    We also provide threads. Threads help you keep track of specific chats directly. Every time you add your own response via the “reply” button on a chat, you automatically “follow” the thread, and be notified of any updates for all the threads you follow.
  • How do I contact Synergo if I am interested with your product?
    There are three ways to contact us: By a self- sign up form at our website Emailing us at , Or directly calling our hotline number 5084-7561.

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