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Helpdesk
Whether you are just browsing or you've been using Synergo for years, this page contains helpful answers and reminders for all present & future Synergo users.
How can we help you?
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What is Synergo's cloud & server infrastructure?
The short answer is, our cloud provider is AWS (Amazon web-services) and Alibaba Cloud, the same server providers for well-known companies around the world including Airbnb and Netflix. If you would like to learn more about our security, please visit our about us page through the following link www.synergo.co/about-us
Does Synergo provide HRIS features?
Yes! We provide most HRIS features from attendance, employee self-service to payroll. Please visit our product page to learn more at www.synergo.co/solutions/human-resources
I'm interested in Synergo, but I have to migrate/integrate a lot of existing data in order for my company to effectively utilize the Synergo platform. What can I do?"
No worries - we help all of customers with data integration and migration.
We provide two options for data integration:
1. Open an FTP Server, where the customer's admin can set a scheduler to drop the latest data; or
2. Manual integration via Excel/CSV export.
What does cloud-based mean?
Cloud-based means a software platform or service that is hosted from a remote location. The same system can be freely accessed and used anywhere via an Internet connection.
What are Synergo's pricing plans?
All subscription plans are annual and differ by company size, but we generally divide pricing into 4 parts:
1. Implementation - a one time fee for data migration and platform socialization, assessed based on company size and readiness
2. Subscription - a monthly fee for access to the platform, generally the more users, the lower the subscription fee
3. Support - a monthly fee for dedicated support after go-live
4. Data Storage - a per GB/month fee charged if the maximum threshold of data storage is reached
Who owns the data in the platform?
All the data stored in our platform belongs to our customers, not us. Customers reserve the right to be assisted with data transfer out of our platform at any time.
Can companies request customizations to Synergo?
Generally, we do not accept customizations. However, the Synergo platform is very flexible and has been proven to accomodate complex admin settings for multiple industries and company sizes.
How do I contact Synergo if I am interested with to explore further?
There are three ways to contact us:
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1. Through a self-sign up form at our website www.synergo.co;
2. Emailing us at hello@synergo.co;
3. Or directly calling our hotline number +(+62)21-5084-7161ā
Our Business Development Team will then arrange for a physical or virtual demo, depending on schedule availability.
Does Synergo work offline?
Yes, it does! Our mobile apps support online to offline syncing, which means any work you do without internet connection on a phone or tablet will show up once you resume connection.
Offline syncing would provide a tremendous advantage to a company with regional and global branches. Even without connection, work can still remain up-to-date when wifi comes back on, no matter the distance.
Not finding the help you need?
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