Q: How do I contact Synergo if I am interested with to explore further?

There are three ways to contact us: 1. Through a self-sign up form at our website www.synergo.co; 2. Emailing us at hello@synergo.co; 3. Or directly calling our hotline number +(+62)21-5084-7161 Our Business Development Team will then arrange for a physical or virtual demo, depending on schedule availability.

Question 1

What is Synergo's cloud & server infrastructure?

Accepted Answer

The short answer is, our cloud provider is AWS (Amazon web-services) and Alibaba Cloud, the same server providers for well-known companies around the world including Airbnb and Netflix. If you would like to learn more about our security, please visit our about us page through the following link www.synergo.co/about-us

Question 2

Does Synergo provide HRIS features?

Accepted Answer

Yes! We provide most HRIS features from attendance, employee self-service to payroll. Please visit our product page to learn more at www.synergo.co/solutions/human-resources

Question 3

I'm interested in Synergo, but I have to migrate/integrate a lot of existing data in order for my company to effectively utilize the Synergo platform. What can I do?"

Accepted Answer

No worries - we help all of customers with data integration and migration.   We provide two options for data integration: 1. Open an FTP Server, where the customer's admin can set a scheduler to drop the latest data; or 2. Manual integration via Excel/CSV export.

Question 4

What does cloud-based mean?

Accepted Answer

Cloud-based means a software platform or service that is hosted from a remote location. The same system can be freely accessed and used anywhere via an Internet connection.

Question 5

What are Synergo's pricing plans?

Accepted Answer

All subscription plans are annual and differ by company size, but we generally divide pricing into 4 parts: 1. Implementation - a one time fee for data migration and platform socialization, assessed based on company size and readiness 2. Subscription - a monthly fee for access to the platform, generally the more users, the lower the subscription fee 3. Support - a monthly fee for dedicated support after go-live 4. Data Storage - a per GB/month fee charged if the maximum threshold of data storage is reached

Question 6

Who owns the data in the platform?

Accepted Answer

All the data stored in our platform belongs to our customers, not us. Customers reserve the right to be assisted with data transfer out of our platform at any time.

Question 7

Can companies request customizations to Synergo?

Accepted Answer

Generally, we do not accept customizations. However, the Synergo platform is very flexible and has been proven to accomodate complex admin settings for multiple industries and company sizes.

Question 8

How do I contact Synergo if I am interested with to explore further?

Accepted Answer

There are three ways to contact us: ​ 1. Through a self-sign up form at our website www.synergo.co; 2. Emailing us at hello@synergo.co; 3. Or directly calling our hotline number +(+62)21-5084-7161​ Our Business Development Team will then arrange for a physical or virtual demo, depending on schedule availability.

Question 9

Does Synergo work offline?

Accepted Answer

Yes, it does! Our mobile apps support online to offline syncing, which means any work you do without internet connection on a phone or tablet will show up once you resume connection.   Offline syncing would provide a tremendous advantage to a company with regional and global branches. Even without connection, work can still remain up-to-date when wifi comes back on, no matter the distance.

Question 10

How do I sign-in the platform for the first time?

Accepted Answer

Each company gets a separate URL that’s only accessible to its members. To sign in, each user will need to input their company email and their personal password.

Question 11

How do I change my profile picture and personal settings?

Accepted Answer

1. When you open the Synergo website, in the blue sidebar click on the icon with your initials. 2. click on the profile picture icon and upload the desired photo you wish to change to.   Bonus: You can also change your password and look at the organizational chart in this page.

Question 12

Can I get notifications sent directly to my email?

Accepted Answer

es, there is an option to manually turn on and off email notifications. However, this feature is only available to admin users. ​ After logging in as an admin user, click the sidebar button (the three lines second from the bottom of the blue column at the left). The sidebar should expand with a variety of options, including Home, Mimic, and Settings.  ​ Scroll to the bottom of the of the sidebar and click of the sideboard and click "Email Configuration" under the subheading "Administration". Your screen should show a series of switches which allows you to turn on and off automatic emails for the system, subgoals, task, card or card subtask email. ​ Such email notifications can be useful for real-time updates of task's progress, reminders for a subtask, reminding an employee of a deadline, and much more.

Question 13

Can I get notifications sent directly to my email?

Accepted Answer

es, there is an option to manually turn on and off email notifications. However, this feature is only available to admin users. ​ After logging in as an admin user, click the sidebar button (the three lines second from the bottom of the blue column at the left). The sidebar should expand with a variety of options, including Home, Mimic, and Settings.  ​ Scroll to the bottom of the of the sidebar and click of the sideboard and click "Email Configuration" under the subheading "Administration". Your screen should show a series of switches which allows you to turn on and off automatic emails for the system, subgoals, task, card or card subtask email. ​ Such email notifications can be useful for real-time updates of task's progress, reminders for a subtask, reminding an employee of a deadline, and much more.

Question 14

Is there a limit for the number of admins in Synergo?

Accepted Answer

No, there are no limits to the number of admins.

Question 15

Can Synergo be integrated with other HRIS systems?

Accepted Answer

Yes, our system can work with these systems as long as the system fulfills these two requirements: The system is online online The system's database accessible via third rd party by API. If APIs are unavailable, then the data should be exportable in .csv or .xlsx format ​ In fact, Synergo has been integrated multiple systems – both local and foreign, such as HRIS systems, ERPs (including SAP and Oracle) and CRMs (such as hubspot and salesforce).

Question 16

What is the main purpose of having a chat feature in the Synergo platform?

Accepted Answer

We wanted our users to be able to finish their tasks in a single consolidated platform without having to switch between applications. Since everything is in one platform, work can be done in a more concise manner.

Question 17

What is the size limit (in MB) for uploading attachments on Sygochat?

Accepted Answer

The maximum size for attachments on Sygochat is 20MB.

Question 18

How do I integrate my Synergo account with Zoom?

Accepted Answer

As Synergo is a portal that helps businesses collaborate better, our most prominent product, “chat for business”, has been ascending in popularity among our customers. With more and more features added to our chat platform, you now can also conduct a video conference from the chat module using integrations with Zoom.   Synergo allows you to create Zoom meetings with your team directly from your Chat Groups through the following steps: 1. navigate to the chat module and either create a new message or select a pre-existing chat where the zoom meeting is to be made. 2. click on the “more items” menu on the upper right corner and choose “zoom” to create the meeting.   Installation: 1. On clicking the “zoom” button, you will be automatically redirected to an authorization page where you are required to sign in and authorize the process. Synergo will be automatically installed to your zoom account. 2. You will then be redirected to a page which will contain your Meeting Link, First and Last Name. Concurrently, Synergo’s Zoom Integration App will generate a message containing the meeting link in the preferred group where the zoom meeting has been made.   Uninstallation: 1. Log in to your zoom account and navigate to the Zoom app marketplace 2. Click Manage > Installed apps 3. Click on the Synergo app 4. Click Uninstall

Question 19

How do I upload our courses to Synergo?

Accepted Answer

We will help you upload your course onto Synergo. All you need to do is send us what materials you need us to upload.

Question 20

Can the courses under "Learning" be shared to more than one user?"

Accepted Answer

Yes - the admin can choose to assign users their own courses.

Question 21

Can I upload course materials that tests an employee's skills and knowledge (e.g. multiple choice and open-based questions)?

Accepted Answer

Yes, you can also upload quizzes onto Synergo’s Learning page. In fact, we provide both types of questions for our own employees!

Question 22

Can I upload course materials that tests an employee's skills and knowledge (e.g. multiple choice and open-based questions)?

Accepted Answer

Yes, you can also upload quizzes onto Synergo’s Learning page. In fact, we provide both types of questions for our own employees!

Question 23

How is performance appraisal conducted in Synergo?

Accepted Answer

Performance Appraisal is the systematic evaluation of the performance of employees and to understand the abilities of a person for further growth and development. ​ Our platform evaluates the performance of an employee from two sides: their targets and their skills. An employee’s target consists of their goals, KPIs and accomplishments in day-to-day tasks; whereas their skills consists of soft skills and technical abilities. An overall understanding of these two parts will give employers a more holistic view of an employee.   Our platform conducts employee performance appraisal by having the employees and employer give reviews – i.e. a two-way review. Any feedback and opinions provided are left anonymous to avoid office politics and negative sentiments between staff.

Question 24

What kinds of reviews are available?

Accepted Answer

We provide three kinds of reviews: Self, Manager and 360° Review. 360° Reviews are done on a 3-month basis (or another pre-set, specific time period)   When giving review scores, managers, peers and subs can be assigned different weights (eg 60% for managers, 40% for 360 feedback) which will affect an employee’s overall review score. ​ Most systems can only review goals or competencies. In our system, managers, peers and subs can review both.

Question 25

What is a Kanban Board?

Accepted Answer

A Kanban Board is a visual system for managing work as it moves through a process. The goal of Kanban is to identify potential bottlenecks in your process and fix them so work can flow through it cost-effectively at an optimal speed or throughput.   In Kanban, each piece work is defined as a Card, and the card goes through Stages as it journeys from incomplete to complete.

Question 26

What are the ways I can use a Kanban Board? How can Kanban be a solution for my company?

Accepted Answer

Kanban introduces a new level of efficiency into a project because it lets you see where your project is at any given time. You can drill down further and see who is doing what and what they need to move forward.

Question 27

What types of industries are Kanban boards usually used for?

Accepted Answer

Synergo strives to serve a variety of fields. We have helped various industries, from the education sector (Binus), automotive sector (Astra), to real estate (Ciputra). Each of our clients mainly uses Synergo for performance management, where tasks can be monitored on a daily basis.   They also use Synergo for specific functions to further the efficiency of work. For instance, Binus uses our system to provide more holistic feedback between colleagues.

Question 28

How do I integrate my Synergo account with Zoom?

Accepted Answer

As Synergo is a portal that helps businesses collaborate better, our most prominent product, “chat for business”, has been ascending in popularity among our customers. With more and more features added to our chat platform, you now can also conduct a video conference from the chat module using integrations with Zoom.   Synergo allows you to create Zoom meetings with your team directly from your Chat Groups through the following steps: 1. navigate to the chat module and either create a new message or select a pre-existing chat where the zoom meeting is to be made. 2. click on the “more items” menu on the upper right corner and choose “zoom” to create the meeting.   Installation: 1. On clicking the “zoom” button, you will be automatically redirected to an authorization page where you are required to sign in and authorize the process. Synergo will be automatically installed to your zoom account. 2. You will then be redirected to a page which will contain your Meeting Link, First and Last Name. Concurrently, Synergo’s Zoom Integration App will generate a message containing the meeting link in the preferred group where the zoom meeting has been made.   Uninstallation: 1. Log in to your zoom account and navigate to the Zoom app marketplace 2. Click Manage > Installed apps 3. Click on the Synergo app 4. Click Uninstall

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